Pitch reels let attendees record or upload a short video that introduces them or their company. You turn the feature on, rename it, choose who can upload, and decide whether videos need your approval first.
Before you start
You need to be an organization admin or an event admin.
Only organization admins see the Moderation contact field.
Attendees upload videos in the mobile app only. They watch them in the mobile app and the web app.
Where to find it
Engagement > Pitch Reels > Settings in the admin panel.
Turn on pitch reels
Open Engagement > Pitch Reels > Settings.
Turn on Enable Pitch reels. The switch saves at once and the message "Pitch reels updated successfully" confirms it.
The other fields stay disabled until the switch is on.
Name the feature and the button
In Feature name, enter the title attendees see, for example "Meet the Startups". Up to 20 characters.
In CTA text, enter the label of the upload button. Up to 12 characters. Only attendees who can upload see it.
Select Save changes.
Both fields are required. The fields show "Pitch reels" and "Add video" until you change them, but Brella stores nothing until you select Save changes. Until then, the app uses its own defaults: "Pitch reels" on Home, "Pitch Reels" at the end of the player and in the account settings row, and "Add video" on the buttons.
The Preview on the home page panel shows the feature name as it appears on Home. The panel is hidden in narrow browser windows.
Choose who can upload
Under Who can upload videos?, choose one option:
Anyone: "All attendees can upload videos."
Specific lists: only members of the lists you pick. Select them in Select lists. Ticket type lists and custom lists are both offered.
Select Save changes.
If you choose Specific lists and leave Select lists empty, everyone can upload.
An attendee also needs networking turned on to upload. An attendee you blocked from uploading can't upload, whatever their lists. See Pitch reels moderation and statistics.
Who can watch videos
You can't limit who watches. The Who can view videos? note on the page explains the rule: videos are visible to the attendees who can use networking. Networking is set per list with Enable networking in People > Lists > the list > Permissions & access. See List permissions and access.
Attendees see published videos only.
Require approval before videos go live
Turn on Require pre-moderation before publishing videos to review every new video before attendees can see it. The switch saves at once. See Approve pitch reels before they go live.
Choose who is emailed about reported videos
Attendees can report a video from the player. Moderation contact decides which admins get an email for each report.
In Moderation contact, select one or more people. The list offers the event's admins and the organization's admins. You can search by name or email.
Select Save changes.
The email names the uploader and the reporter, quotes the reason, and links to the video in the admin panel. If you select nobody, reports are still listed in Moderation & Statistics, but nobody is emailed.
Show recording tips
Recording tips are a short guide attendees can open before they record.
Turn on Show video recording tips to attendees. The switch saves at once and opens the Recording tips panel.
In CTA & Title, enter the button label and the title of the tips, up to 20 characters. Use default title fills in "Reel Tips".
In Description, enter the tips. Use default description fills in Brella's text about video length and formats, what to say, light and sound, holding the phone upright and doing a test.
Select Save changes.
To change the text later, select Edit recording tips text and CTA.
Settings
Setting | What it does | Default |
Enable Pitch reels | Turns the feature on in the app. Saves at once. | Off |
Feature name | Title on Home, at the end of the video feed and in the uploader's account settings. | Pitch reels |
CTA text | Label of the upload button for attendees who can upload. | Add video |
Who can upload videos? | Anyone or Specific lists. | Anyone |
Require pre-moderation before publishing videos | New videos wait for an admin's approval. Saves at once. | Off |
Moderation contact | Admins emailed when a video is reported. Organization admins only. | None |
Show video recording tips to attendees | Adds a tips button to the recording screen. Saves at once. | Off |
Save changes stores Feature name, CTA text, Who can upload videos? and Moderation contact. The three switches don't need it.
What attendees see
Home: a section titled with your feature name shows up to 6 videos. See all opens the full-screen player.
Empty Home section: attendees who can upload see "Record or upload a short video and we will promote you on the home page." and a button with your CTA text. Attendees who can't upload don't see the section until a video is published.
End of the player: a card with your feature name. Attendees who can upload and have no published video get your CTA text as the button.
Profiles: a published video plays at the top of the uploader's profile, and attendee cards show a video icon.
Account settings (mobile app): attendees who can upload get a row with your feature name under Event settings to record, replace or delete their video.
Recording screen (mobile app): if recording tips are on, a lightbulb button labeled with your CTA & Title opens the tips.
For the attendee's steps, see Pitch reels in the attendee help center.
Turn off pitch reels
Open Engagement > Pitch Reels > Settings.
Turn off Enable Pitch reels. The switch saves at once.
The Home section, the player and the upload options disappear from the app. Videos are not deleted. They stay in Moderation & Statistics, and published videos return if you turn the feature back on.
While the feature is off, published videos still play at the top of the uploaders' profiles, and attendee cards still show the video icon.
Limits
A video can be up to 30 seconds. The app refuses longer videos.
Attendees record a video in the app or pick one from their phone.
Each attendee has one video per event. A new upload replaces the old one.
Troubleshooting
An attendee doesn't see the upload button
They are not in a list selected under Who can upload videos?, networking is off for them, or they use the web app. Check their lists in People > Lists.
An attendee sees "Your pitch reel has been deleted"
You blocked them from uploading. The Moderation column in Moderation & Statistics shows Blocked from publishing. To let them upload again, open their video with View and moderate and select Remove upload restriction.
An attendee doesn't see pitch reels at all
Networking is off for them, or no video is published yet and they can't upload.