Brella sends these emails automatically. You can't change their content. Some you can turn off, and some you can replace with a custom email.

Who the emails come from

Emails about your events come from Brella [email protected], or from your organization's custom email domain once it's active. Replies go to the sender address. Export emails and emails about admin tasks always come from [email protected]. See Email settings and sender address.

When Brella doesn't send a default email

People who have unsubscribed from Brella emails don't get meeting emails, announcement emails or reminder emails.
Brella doesn't send one-to-one meeting emails between two people if either has blocked the other.
Brella sends no default email when someone joins the event. To send one, create a custom email with the Attendee joined trigger. Custom emails work only in invite-only events.

Invitations

Email	Sent when	Sent to	Turn off or replace
Your invite to [event name]	You publish invitations in People > Registrants, a registrant is added, imported or updated while invitations are Published, or you select registrants and Send emails.	The registrant's email address.	Not sent while invitations are Not published, except with Send emails. A custom email with the Invite created or Invite updated trigger replaces it for registrants in the lists it targets.

Publishing and importing send the invitation only to registrants with free seats who haven't received one yet. Resends start with Reminder:.

Earlier registrant invitation email showing the inviting organization, event name, cover and invitation details.

Published invitation email body, first part.

Registrant invitation email with Join the event, a fallback join link and an app join code.

Continuation of the same invitation body. Email-client sender and subject headers are not shown.

Meeting and chat emails

Brella sends these to registrants who haven't joined the event too, if they have an email address. You can't turn off emails about meetings that attendees arrange between themselves.

Email	Sent when	Sent to
[First name] wants to meet you (group: [First name] invited you to a group meeting)	An attendee sends a meeting request or adds people to a group meeting.	The people invited. Never the person who sent it.
[First name] wants to chat with you	An attendee sends a chat request.	The person who receives the request.
Meeting scheduled with [name] (group: Group meeting scheduled with [name])	A meeting request is accepted.	The person who sent the request.
Set up a location for your meeting!	A meeting request is accepted in a networking area set to Use meeting points, and the meeting has no meeting point or location. Replaces Meeting scheduled with [name].	The person who sent the request, unless their Attendance type is Virtual.
[First name] declined your request (group: Group meeting declined by [First name])	A meeting request is declined.	The person who sent the request.
[First name] cancelled your meeting (group: [First name] cancelled your group meeting)	A participant cancels a meeting.	The other participants.
Proposal to reschedule by [First name]	A participant proposes a new time or location for a one-to-one meeting. Not sent for group meetings.	The other participants.
Your virtual meeting with [name]	5 minutes before a meeting with a set time starts.	Participants who haven't joined the event. Participants who use the app get a push notification instead.

Meeting-request email showing the requester, event name and message.

Published meeting-request email body, first part.

Meeting-request email with Accept or decline meeting and a fallback link.

Continuation of the same meeting-request email.

Meetings you arrange as the organizer

Email	Sent when	Sent to
Meeting arranged with [name] by the event organizer (group: Group meeting arranged by the event organizer)	You create a meeting with Create new meeting.	All participants.
Meeting scheduled with [name] by the event organizer	You confirm a one-to-one draft meeting in Managed Meetings and choose Send individual emails and push-notifications.	All participants, except in the cases listed below the table.
Meeting with [name] cancelled by the event organizer (group: Group meeting cancelled by the event organizer)	You cancel a meeting in the admin panel and choose Send individual emails and push-notifications.	All participants.

To skip these emails and the matching push notifications, choose Don't send anything under Notify participants. Meetings created with Create new meeting always send the email.

When you confirm a draft meeting in Managed Meetings, Brella sends no email in these cases:

Group meetings.
One-to-one meetings in a networking area that uses meeting points: participants who have joined the event get no email, unless their Attendance type is Virtual.

Brella still sends the push notifications.

Announcements and reminders

Email	Sent when	Sent to	Turn off or replace
New announcement in [event name]	You send an announcement with Also send an email selected.	Joined attendees in the announcement's audience.	Leave Also send an email unselected.
[Event name] is just around the corner...	At the time you set for the Event reminder email.	Everyone who has joined the event.	Sent only if you schedule it.
Unread messages from other attendees	At each time you set under Pending notifications reminder emails.	Attendees with a meeting request waiting for their answer.	Sent only if you schedule it.

See Schedule reminder emails.

Sign-in and account emails

These go to attendees and admins. You can't turn them off. In your organization's white-label app, the subject starts with your organization's name.

Email	Sent when	Sent to
One-time password	Brella sends a sign-in code.	That person.
Please verify your account	Brella sends a code for account creation, a password change or an email change.	That person. For an email change, a second code goes to the new address.
Reset Password	Someone selects Forgot Password? on the password screen of the mobile app or the web app. The link opens Brella's password reset page.	That person.

The admin panel has no password sign-in, so it never sends Reset Password. In-app password changes use Please verify your account.

Emails to admins

You can't turn these off, except where the last column says so.

Email	Sent when	Sent to	Turn off
[Organization or event name] - Role invitation	You invite someone as an organization admin or an event admin. The link works for 2 weeks.	The person you invite.	No
[Event name] has added you as their partner	You add a sponsor admin to a booth, or resend sponsor admin invitations. Resending skips sponsor admins who have already accepted.	The sponsor admin.	No
Video reported for review - [event name]	An attendee reports a pitch reel video.	The people in Moderation contact in Engagement > Pitch Reels > Settings. Only organization admins can change this field.	Turn on Mute report notifications for this video for one video.
[Task name] for [event name]	A background task you started finishes with errors, for example "Invites reminder" when sending invitations.	The admin who started the task.	No
Event Duplication: [event name]	An event duplication finishes or fails.	The admin who started it.	No
[Event name] schedule import errors	A schedule import from the Informa integration fails.	The admin who started the import.	No
Export emails	Brella finishes an export you started, such as attendees, meetings, interests, schedule, join codes, session ratings, stream viewers or sponsor leads. The file is attached.	The admin who started the export.	No

Export email subjects name the event and the export, for example "[Event name] - A report of attendees", "[Event name] schedule" or "Sponsor prospects for [sponsor] at [event name]".

Brella's default emails