Your account settings let you edit your name, job title, company and photo, change your sign-in email, choose how dates and times are shown, log out and delete your account. Select your avatar in the top-right corner of the admin panel to open them.
Before you start
The settings apply to the account you are signed in with. See Sign in to the admin panel.
Warning: deleting your account can't be undone.
Where to find it
Select your avatar in the top bar. The Account window opens over the page you are on. It has 4 tabs: Profile, Email, Date & time and Log out & delete.
Edit your profile
Open the Profile tab.
Edit First name, Last name, Job title and Company / Organization. All 4 fields are required.
Select Save changes. The button stays disabled until you change something.
The admin panel shows Profile saved.
Add or change your photo
On the Profile tab, select Upload photo and choose an image file under 5 MB.
In Crop photo, drag the image to position it in the circle. Use the slider to zoom in.
Select Save.
Select Save changes. The photo is not saved until you do.
To remove your photo, select Remove and then Save changes.
Change your sign-in email
You confirm the change with 2 codes: one sent to your current address and one sent to the new address.
Open the Email tab. It shows the address you sign in with.
Select Change email. Brella emails a 6-character code to your current address.
Enter the code and select Verify.
Enter the address in New email and select Send code. Brella emails a code to the new address.
Enter the code sent to the new address and select Verify.
The admin panel shows Email changed to followed by your new address.
What changes:
You sign in with the new address from now on.
Other browsers and devices signed in to this account are signed out. The browser you used stays signed in.
Brella does not send a notice to the old address.
Both code emails come from [email protected] with the subject Please verify your account. Each code expires after 20 minutes.
If you used the wrong address or need a new code at the last step, select Use a different email or get a new code. The process starts again with a new code to your current address.
Choose date and time formats
Open the Date & time tab and choose a format. It saves when you select it, and the admin panel shows Time format saved or Date format saved.
Setting | Options | Default |
Time format | 24h, 12h | 12h |
Date format | DD.MM.YYYY, MM.DD.YYYY | DD.MM.YYYY |
The formats apply to dates and times the admin panel shows you, for example in Schedule, Announcements, Custom Emails and Breakout rooms. They do not change what attendees see or what other admins see.
Log out
Open the Log out & delete tab.
Select Log out.
This signs you out of the admin panel in this browser only.
Delete your account
Open the Log out & delete tab.
Select Delete account.
In Delete your account?, select Delete account.
Brella deletes the account and the sign-in page opens. You lose access to every organization, event and sponsor booth the account manages. Brella does not check whether you are the last organization admin. Make sure another admin has access before you delete your account.
If the account is not deleted, the admin panel shows an error and you stay signed in. Contact Brella support to delete the account.
Deleting the account also deletes any event registrations, meetings it requested or received, chat messages and posts that belong to it. It is removed from its other meetings.
Limits
Codes expire 20 minutes after Brella sends them.
If the admin panel shows Too many attempts. Try again in an hour., wait before requesting or entering another code.
Profile photos must be image files under 5 MB.
Troubleshooting
The provided code is wrong or it has expired.
The code is wrong, older than 20 minutes, already used or replaced by a newer code. Enter the code from the latest email. At the first step, select Send a new code to get a new one.
If the message appears when you select Send code for the new address, more than 20 minutes passed since you verified your current address. The window goes back to the first step and sends a new code to your current address.
Start over appears at the last step
The last step failed. If you mistyped the code, enter it again and select Verify. Otherwise select Start over and repeat the steps.
The change fails at the last step
The new address is already in use. Choose a different address.
Image must be an image file under 5 MB
The file is not an image or is larger than 5 MB. Choose a smaller image file.