An organization admin invites you to the admin panel by email. You accept by opening Accept in the email and signing in at manager.brella.io. The invitation is applied when the admin panel loads; there is no invitations page in the admin panel.
Before you start
The invitation expires 2 weeks after it was sent.
Warning: The Accept link gives access to whichever account is signed in when the admin panel opens. Before you open the link, sign out of any other Brella account in that browser. Then sign in with the email address the invitation was sent to. Do not forward the email.
If you were invited to several events, you receive one email per event. Open Accept in each one.
Accept the invitation
Open the email with the subject <organization or event name> - Role invitation. It comes from Brella (
[email protected]) or from the organization's own email domain.
Earlier invitation email.
Select Accept. The admin panel opens at manager.brella.io on the sign-in page.
Sign in with the invited email address and the code Brella emails to you. If the create-account form opens, complete it. The steps are in Sign in to the admin panel.
After you sign in, "Successfully redeemed the invite" appears and the organization is listed under Your Organizations.
Repeat steps 1 to 4 for every invitation email you received.
If you are already signed in when you select Accept, the invitation is applied to that account when the admin panel loads.
What you can access
Organization admin: every event in the organization, plus Admins and Settings in the organization sidebar. API and Custom domains appear when Brella has turned them on for the organization.
Event admin: the invited events only. The organization's Home page lists them.
Troubleshooting
You have no Organizations yet. Ask your Organization Admin to invite you.
The invitation was not applied to this account. The admin panel shows no message when an invitation is expired or already used. Causes:
The invitation expired. Ask the organization admin to remove the expired invitation and invite you again. They see it as Expired invite.
The link was opened while another account was signed in. That account received the access. Ask the organization admin to remove it and invite you again.
The link was already used. Each invitation works once.
You signed in with the wrong account
Log out (see Manage your admin panel account). Sign in with the invited address and open Accept again. If the wrong account was signed in when the admin panel opened, the invitation was applied to it. Ask the organization admin to remove that admin and send a new invitation.
The invitation email did not arrive
Check your spam folder. Ask the organization admin to check the invitation's row on the Admins page; it shows Pending invite or Expired invite with the expiry date. If your company filters email, see Firewall and network requirements.