Delete sponsors one at a time or several at once from Sponsors > Sponsors, and categories from Sponsors > Categories. Deleting a category deletes every sponsor in it. Nothing deleted this way can be restored.
Before you start
You need to be an organization admin or an event admin. Sponsor admins can't delete booths or categories.
Warning: deleting a sponsor removes the booth and everything in it: carousel slides, sidebar links, products, downloads, the booth chat, sponsor ads and banner ads, stories, the booth's scan list and scan questions, the sponsor's session links, the booth's schedule location, meeting point reservations, and the sponsor admins' access to this booth. Representatives are unlinked. Their meetings and chats stay with the people.
Warning: deleting a category deletes all sponsors in it, with everything a sponsor deletion removes.
To hide sponsors without deleting anything, turn off Use sponsors under Sponsors > Settings > General. "Turning off sponsors doesn't erase your data". See Show, hide or rename the Sponsors page.
To keep the sponsors of a category you want to remove, move them first. See Manage sponsor categories.
Where to find it
Sponsors: Sponsors > Sponsors in the admin panel.
Categories: Sponsors > Categories in the admin panel.
Delete one sponsor
Open Sponsors > Sponsors.
Select Delete in the sponsor's Actions column. The confirmation "You are about to delete a sponsor" opens: "Deleting a sponsor will remove all its sponsors data and this action cannot be undone. Confirm to delete this sponsor."
Select Confirm. Brella shows "Removing the sponsor is being processed. You will be notified by email in case of any error."
The sponsor disappears from the table when the page refreshes its data.
Delete several sponsors
Open Sponsors > Sponsors. To work inside one category, choose it in the category list.
Tick the checkbox of each sponsor to delete. The checkbox in the header selects the current page.
Open the menu next to the header checkbox and select Delete. The confirmation "You are about to delete one or more sponsor" opens.
Select Confirm. Brella shows "Removing the sponsors is being processed. You will be notified by email in case of any error."
The selected sponsors leave the table at once and are deleted in the background. The job appears in Cloud sync (the cloud button in the top bar) as EventSponsorsBulkDelete. If a sponsor could not be deleted, it returns to the table, the job report lists it, and Brella emails you with the subject "Sponsor bulk delete for" followed by the event name. See Track imports and bulk actions with Cloud sync.
Changing the category or searching clears the selection.
Delete a category
Open Sponsors > Categories.
Check the Sponsors column. The number is how many sponsors the deletion removes.
Select Delete in the category's Actions column. The confirmation "You are about to delete a category" opens: "Deleting a category will remove all its sponsors data and this action cannot be undone. Confirm to delete this category."
Select Confirm. Brella shows "Category deleted successfully."
The category and its sponsors are deleted together. If one sponsor can't be deleted, nothing is deleted. The category is removed from every sponsor tab it was on. The tabs themselves stay. If all categories are deleted, the Sponsors tab is disabled until you create a new category.
What is deleted with a sponsor
Deleted | Kept |
The booth: details, logo, cover image, carousel slides, sidebar links, products, downloads | The representatives' accounts, profiles, meetings and chats |
The booth chat | Meetings booked at the booth; they stay in the attendees' schedules without the booth location |
Sponsor ads and banner ads of the sponsor | Sessions the sponsor was linked to |
Stories published by the sponsor | The sponsor admins' accounts and their access to other booths |
The booth's scan list and scan questions | Leads saved by other sponsors |
Links to sessions, the schedule location "<Company name> Booth", meeting point reservations, matchmaking tags, custom field values | Tracks the sponsor was assigned to; the track loses its sponsor |
Managed meetings picks made for the sponsor |
After a deletion, Brella re-evaluates the registrant lists of the former representatives, so custom list automations with the condition Rep for sponsor update.
Limits
Deletions can't be undone. There is no trash or restore.
The category dialog does not say how many sponsors it deletes. Check the Sponsors column first.
The bulk delete runs in the background; the table shows the result after the job completes.
Troubleshooting
A deleted sponsor is back in the table
The background job could not delete it. Open the job in Cloud sync and read the report, or check the error email. Try again, or contact Brella support with the sponsor's ID.
"Couldn't delete the sponsor. Please try again."
The deletion failed and the sponsor is unchanged. Try again, or contact Brella support with the sponsor's ID.
"Couldn't delete the category. Please try again."
One of the category's sponsors could not be deleted, so nothing was deleted. Delete the sponsors one at a time to find the one that fails, then delete the category.
I deleted a category by mistake
The sponsors are gone and can't be restored. Recreate the category and the sponsors, or import them again from an earlier export. See Import and export sponsors with a CSV file.
A sponsor admin still sees the booth
The booth list in the admin panel refreshes when they reload. If they still see it, the sponsor was not deleted; check Sponsors > Sponsors.