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Push notifications attendees receive

C
Written by Customer Success

Brella sends push notifications to the mobile app and to the web app through the browser. This list gives every notification, its exact text, what triggers it and what opens when the attendee taps it.

Before you start

  • Attendees receive push notifications only on devices where they are signed in and have turned notifications on (see How attendees turn notifications on).

  • Attendees of a white-label app receive notifications only through that app.

  • Invited registrants without an account can't receive push notifications. For meeting reminders they receive an email instead.

How attendees turn notifications on

The first time an attendee opens the event Home screen without notification permission, a sheet titled Get alerted when ... appears with Enable notifications and Not now. After Not now, the app can ask again later. The Notify me when they join button on an invited attendee's profile opens the same sheet when notifications are off.

The Get alerted when ... sheet with Enable notifications and Not now

Attendees manage notifications in Account > Notifications:

  • Mobile app: Menu > Settings > Notifications

  • Web app: Account > Notifications

  • Deep link: /events/<event slug>/account/notifications

Without permission, the screen shows Enable Push Notifications with an Enable button. On the mobile app, if the attendee denied permission, Enable opens the phone's settings. With permission, the screen shows the Subscribe to notifications switch and, on the mobile app only, Adjust preferences, which opens the phone's notification settings. Show status shows technical details for support.

Account then Notifications with the Subscribe to notifications switch and Adjust preferences

On the web app, the browser asks for permission. The browser shows the notifications also when the web app tab is closed. Clicking a notification opens the web app on the screen named under Web click opens in the tables.

Notifications

Titles and texts are in English on every device. <Full name> is the other attendee's name. Dates and times use the attendee's own date and time format; for virtual attendees with a time zone, their time zone.

Announcements

Trigger

Title

Text

Tap opens

Web click opens

You send an announcement in Communications > Announcements (to all registrants or to the chosen registrant lists)

The event name

<Heading>: <Content>

The event home screen, with an alert showing the heading and the content. If the announcement has a link, the alert has Visit link and Dismiss.

The event home screen

Android Brella announcement notification showing Fintech Worldwide 2020 and Notification title.

Earlier Android notification example; appearance varies by device.

Meetings

Trigger

Title

Text

Tap opens

Web click opens

An attendee sends a meeting request

Meeting request from <Full name>

The request message

The meeting chat

The meeting chat

The other attendee accepts

<Full name> accepted your meeting request

<Event name> <Date>: <Table> at <Start> - <End>. Without a table: <Event name> <Date> at <Start> - <End>. Without a time slot: the event name.

The meeting chat

The meeting chat

The other attendee declines

<Full name> declined your request

The message

The meeting chat

The meeting chat

The other attendee cancels

<Full name> cancelled your meeting

The message

The meeting chat

The meeting chat

The other attendee reschedules

<Full name> rescheduled your meeting

The message

The meeting chat

The meeting chat

An attendee sends a chat request

Chat request from <Full name>

The message

The meeting chat

The meeting chat

5 minutes before an accepted meeting starts

Meeting in 5 minutes with <Full name>

<Start> - <End>

The meeting chat

The meeting chat

<Table> is the meeting point, for example "Table 3". On a reserved point with a custom label it is "VIP, Table 3", or "VIP" when you hide the table number.

Meetings you create in the admin panel use these titles instead: An admin arranged a meeting for you with <Full name>, An admin scheduled a meeting for you with <Full name> and An admin cancelled your meeting with <Full name>.

Group meetings: Group meeting request from <Full name>, <Full name> accepted your group meeting request, <Full name> declined your group meeting request, <Full name> cancelled your group meeting, <Full name> rescheduled your group meeting, and 5 minutes before the start You have a group meeting in 5 minutes. Admin-created group meetings: An admin arranged a group meeting for you, Group meeting scheduled, Your group meeting has been cancelled.

No meeting or chat notification is sent between two attendees who blocked each other, or for a chat the attendee has hidden.

Chat messages

Trigger

Title

Text

Tap opens

Web click opens

The other attendee sends a message in a meeting chat

<First name>:

The message

The meeting chat

The meeting chat

Attendees don't receive this notification while they have that chat open. While a chat request is still pending, messages from the attendee who sent the request don't trigger it; the chat request notification covers them. An attendee who declined the meeting doesn't receive it.

Sessions

Trigger

Title

Text

Tap opens

Web click opens

5 minutes before a bookmarked session starts

The session title

<Location> at <Start> - <End>, or <Start> - <End> without a location

The session

The web app

Networking time slots don't send this notification.

Session RSVP status

These notifications go to attendees whose seat request or waitlist place changes. They apply to sessions that use Require RSVP approval or Waitlist mode. <Session> is the session title.

Trigger

Title

Text

Tap opens

Web click opens

You approve a pending seat request, or you turn off Require RSVP approval and the request gets a seat

Your RSVP confirmed

Your seat for <Session> is reserved. See you there.

The session

Schedule

You reject a pending request or a waitlist place, or Brella turns it away: the mode is turned off with no seat left, or a seat opens while the attendee has an overlapping confirmed session or meeting

Your RSVP not confirmed

We couldn't confirm your spot for <Session> this time.

The session

Schedule

A waitlisted attendee gets a seat: a seat opens, you confirm them, or you turn off Waitlist mode while seats are free

A seat opened up

You're confirmed for <Session> — your waitlist spot is now reserved.

The session

Schedule

People

Trigger

Title

Text

Tap opens

Web click opens

An invited registrant joins the event after the attendee selected Notify me when they join on their profile

The event name

<Full name> just joined the event.

The attendee's profile

The attendee's profile

Reminders you schedule

Trigger

Title

Text

Tap opens

Web click opens

Communications > Reminders > Event reminder email runs; sent to joined attendees who receive emails

<Event name> is coming soon!

Time to book more meetings.

The event home screen

The web app

Communications > Reminders > Pending notifications reminder emails runs; sent to attendees with pending meeting requests

No title

You have unread notifications. Make sure you don't miss any meetings!

The event home screen

The web app

Both reminders also send an email. Neither is sent after the event has ended.

Networking access

Trigger

Title

Text

Tap opens

Web click opens

A registrant list change turns networking on for an attendee during the event

The event name

Networking access has been enabled for your account. You can now book new meetings!

The app, no specific screen

People

A registrant list change turns networking off for an attendee during the event

The event name

Networking access has been disabled for your account. Your pending meetings have been cancelled.

The app, no specific screen

People

Registrant list changes that send these: changing a list's networking setting, adding or removing attendees from a custom list, moving attendees to another ticket type list, deleting a list, or changing the event's networking settings. The notifications are sent only while the event is ongoing.

Turning networking off through a registrant list doesn't cancel the attendee's pending meetings. They stay pending.

Pitch reels

Trigger

Title

Text

Tap opens

Web click opens

You publish an attendee's uploaded, pending or hidden pitch reel video

The event name

Your video has been approved and is now live.

The app, no specific screen

The event home screen

You hide or delete a pending or published video

The event name

Your video was not approved.

The app, no specific screen

The attendee's own profile

What is not a push notification

  • Replies in Spaces update the app in real time but send no push notification.

  • Breakout room and session chat updates send no push notification.

Where attendees see past notifications

The Activity block on the event Home screen shows an unread count and opens Activity history. It lists announcements, meeting updates, "just joined" notifications, session RSVP status updates and pitch reel decisions. Tapping an item opens the announcement, the meeting chat, the profile or the session; pitch reel items open nothing. An RSVP status update is listed only when the push notification was delivered. Session reminders, meeting reminders, chat messages, scheduled reminders and networking access notifications are not listed. An empty list shows No activity yet.

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