The welcome screen is the first screen attendees see when they join your event in the mobile app or the web app. Set its image, title and welcome text.
Before you start
You need to be an organization admin or an event admin.
Desktop image: 1920 x 2560 px recommended (3:4), with the important content inside the middle 1360 x 1760 px.
Mobile image: 940 x 360 px recommended.
JPEG and PNG are preferred. Keep each image under 5 MB.
Where to find it
Customization > Welcome Screen in the admin panel.
Set up the welcome screen
Open Customization > Welcome Screen.
Under Welcome image > Desktop, select Click to add image and choose a file. In the Crop image panel, keep text and logos out of the red area, then select Ok.
3. Under Mobile, select Click to add image, choose a file, crop it to the 940:360 frame and select Ok. 4. Under Content, fill in Pre-title, Title, Subtitle and Description. See Settings for the limits. 5. Check the result in the preview. Switch between Desktop and Mobile at the top of the preview. 6. Select Save changes. If the event is in progress, confirm with Apply changes.
The message "Welcome Screen updated successfully" confirms the save.
To remove an image, select the x on the image, confirm with Yes and select Save changes.
Settings
Setting | What it does | Default |
Desktop | Image on the right half of the screen in the web app on windows 1024 px and wider. Cropped to 3:4. | Empty |
Mobile | Image above the text in the mobile app, and in the web app on windows narrower than 1024 px. Cropped to 940:360. | Empty |
Pre-title | Short line above the title. Required, up to 75 characters. | "Welcome to" |
Title | The main heading. Required, up to 75 characters. | The event name |
Subtitle | A line under the title. Optional, up to 75 characters. | Empty |
Description | The welcome text. Required, up to 500 characters. Supports bold, italic, underline, strikethrough, a heading style, lists, links, emoji and images. | Brella's default text about creating a networking profile |
Which image attendees see
Where | Image |
Mobile app | Mobile image. If it is empty, the event cover photo. |
Web app, window narrower than 1024 px | Mobile image. If it is empty, the event cover photo. |
Web app, window 1024 px and wider | Desktop image. If it is empty, the Mobile image, then the cover photo. |
If no image and no cover photo are set, the app shows a default image. To set the cover photo, see Add the event logo and cover photo.
What attendees see
The pre-title, title, subtitle and description, with a Get started button at the bottom.
In the mobile app and in the web app on windows narrower than 1024 px, the image sits above the text.
On web windows 1024 px and wider, the text is on the left and the image fills the right half of the screen. The image stays on the next step, where attendees enter their personal information. The image is cropped to fit the window, so keep important content in the middle.
The welcome screen is the first step of joining with both onboarding modes.
The app doesn't show the event dates or city on the welcome screen.
Limits
One Desktop and one Mobile image per event.
The Mobile image can be up to 5 MB after cropping. Keep the Desktop image under 5 MB too, as the page asks.
Text limits: 75 characters for Pre-title, Title and Subtitle; 500 characters for Description.
Troubleshooting
The welcome screen shows the cover photo
No Mobile image is set (or, on wide web windows, no Desktop or Mobile image). Add one and save.
Save changes is disabled
Nothing has changed, or a field has an error. Fix the field marked in red, for example "Pre-title can't be longer than 75 characters." or "Please input description."
Text or a logo in the image is cut off on a wide screen
The web app crops the Desktop image to fit the window. Keep important content in the middle 1360 x 1760 px of the image.