Learn how to create Ticket Type Lists and Custom Lists to organize registrants, manage permissions, and target communications.
Create a Ticket Type List
Ticket Type Lists replace the existing Attendee Groups and are used to assign permissions, networking settings, content access, and communications to registrants based on their ticket type.
Navigate to People > Ticket Types.
Click +New list
Enter the required information for the Ticket Type List:
List Name – Required*
Description – Optional
Click Create list
Once created, you can:
Add or remove registrants from the Members tab.
Configure permissions such as networking, profile badges, and content access from the Permissions tab.
Manage list settings from the Settings tab
Note: Every event automatically includes an All Registrants Ticket Type List. This default list cannot be deleted and acts as the fallback list if a registrant is removed from another Ticket Type List.
Create a Custom List
Custom Lists provide a flexible way to group registrants independently of their ticket type. They can be used to assign additional permissions, target communications, or simply organize attendees.
Unlike Ticket Type Lists, registrants can belong to multiple Custom Lists at the same time.
Navigate to People > Custom Lists.
Click +New List.
Enter the required information for the Ticket Type List:
List Name – Required*
Description – Optional
Click Create list
After creating the list, open the Members tab and click Add Registrants to add attendees.
You can then configure:
Permissions (such as networking and content access)
Profile badges
Communication targeting
List settings
Communication-Only Lists
Custom Lists can also be used solely for communication purposes. For example, you can create a list of attendees for a sponsored session, VIP guests, or attendees who need a follow-up email without changing their ticket type or permissions.
💡 If a registrant belongs to both a Ticket Type List and one or more Custom Lists, the Custom List permissions take priority. If multiple Custom Lists apply, their priority order determines which permissions are used.