Turning matchmaking off removes the interests step from joining and hides Your matches from attendees. It deletes nothing: categories, interests, intents, attendee selections and identity data stay saved, and you can turn matchmaking back on at any time.
Before you start
You need to be an organization admin or an event admin.
The Enable matchmaking switch never deletes data. To delete matchmaking data, see Remove categories, interests and intents.
Where to find it
Matchmaking > Settings, section General, in the admin panel.
Turn matchmaking off
Open Matchmaking > Settings.
Under General, turn off Enable matchmaking.
The admin panel shows Matchmaking settings updated successfully. The Matchmaking page changes to the Set-up matchmaking start page. The Overview, Identity, Statistics and Settings tabs stay hidden until matchmaking is on again.
What stays saved
Categories, interests and their intents.
The interest selections attendees have made.
Personas, industries and functions, and the persona, industry and function on each attendee profile.
The Enable identity setting and the Mandatory identity data choices.
What attendees see
While matchmaking is off:
Joining has no Select your interests step.
Joining has no Personalize your profile step, unless the event asks additional questions in that step.
People has no Your matches tab.
People has no persona, industry or function filters. The Interest and Goal filters stay.
Profile cards no longer show the persona.
Interests that attendees selected earlier still show on their profiles, and Edit my interests stays in their profile settings.
Selections attendees made earlier are kept and used again once matchmaking is on.
Turn matchmaking back on
Open Matchmaking.
Select Re-enable matchmaking.
The admin panel shows Event updated successfully and opens Overview. Everything is as it was before you turned matchmaking off.
Warning: Do not use Start matchmaking to turn matchmaking back on. It opens the setup wizard, and Proceed on the Matchmaking data step replaces every category and permanently deletes attendees' interest selections. See Enable matchmaking.
Turn identity off without turning matchmaking off
Open Matchmaking > Settings.
Under General, turn off Enable identity.
The Identity tab and the Mandatory identity data checkboxes are hidden, and joining has no Personalize your profile step unless the event asks additional questions in that step. Personas, industries and functions stay saved. Turn the switch on again to bring them back.
Troubleshooting
Matchmaking has no Settings tab
Matchmaking is off. Open Matchmaking and select Re-enable matchmaking; the tabs return.